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Engage

Establishing and maintaining meaningful relationships with patients to understand and improve healthcare services. This critical element underpins all improvement work and is continuous throughout.

Change

Turning your improvement ideas into action. Remember that you do not need to make all the changes by yourself, make as many improvements in partnership with other stakeholders as you can.

Decide

Choosing what improvements to make and how to make them. Its success depends on an understanding of the patient journey and the insights about service improvement this offers.

Develop

Working with patients to turn ideas into improvements that will lead to better patient experiences.

Plan

Working with patients and staff to establish the goals of your improvement work and how you might go about achieving them.

Explore

Learning about and understanding patient experiences of services and identifying improvement ideas.